Dear Friends and Valued Team Members,
It is with immense pride and gratitude that I address you today as the President of the Neyius Hotel Group. Over the past months, I’ve had the privilege of visiting and interacting with the dedicated staff of the newly acquired hotels, and I wanted to share some thoughts on this enriching experience.
First and foremost, I want to acknowledge and honor the unique cultures and traditions that have made these hotels the successes they are today. The Neyius Hotel Group’s decision to acquire these properties was a testament to the remarkable work you have done. Your commitment to guest satisfaction, local engagement, and the distinctive character of your properties has not gone unnoticed. We respect and value the culture that has made you shine.
As we move forward, the task at hand is integrating these wonderful additions into the Neyius Hotel family. This process may bring about changes, but rest assured that our intention is not to erase what has made each of these properties special. Instead, it’s about taking the best of both worlds to create something even greater.
To achieve this, open communication and collaboration are of paramount importance. We are here to learn from you just as much as you are here to learn from us. Your insights into what has worked and your understanding of the local communities are invaluable. Our teams are working diligently to ensure that this integration process is seamless and respectful of the unique identity of each property.
The Neyius Hotel Way
Kellan Cruz, Neyius Hotel Group President addresses the managers and staff’s of two newly acquired hotels. At the new ownership meet and greet.
At the Neyius Hotel Group, we have a commitment to excellence that we uphold across all our properties. This means not just providing outstanding service but also cultivating a supportive and inclusive work environment. We strive to create opportunities for professional growth, foster a sense of belonging, and celebrate diversity.
Our approach to guest service is to offer an experience that goes beyond expectations. Each property under our banner is an embodiment of this philosophy. We take pride in enhancing the unique charm of each hotel while raising the bar in terms of guest experience.
As we work together in this transformative period, I am excited about what the future holds. The Neyius Hotel Group is committed to investing in your success and the success of the entire team. We believe that by leveraging the strengths of our existing portfolio with the distinctive character of your properties, we can create something truly remarkable.
Your dedication and hard work have been the foundation of our success. I want to express my heartfelt appreciation for your resilience, adaptability, and the warm welcome we have received. Together, we will continue to make Neyius Hotel Group a leader in the hospitality industry, and I am excited to be on this journey with all of you.
Thank you for your trust, commitment, and the exceptional service you provide every day. Let’s make this collaboration a beacon of success and a source of inspiration for the industry.
Sincerely,
Kellan Cruz
President, Neyius Hotel Group
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